Safety, Quality and Performance
Martin Luther King, Jr. Community Hospital subscribes to a patient-focused
approach to healthcare, incorporating proven methodologies and processes
that promote continuous performance improvement. Every member of our healthcare
team works jointly to ensure the safest and highest quality of care for
our patients. We achieve this by training every individual and department
to work together collaboratively and to address problems with a common
set of guidelines.
Institutional Guiding Principles
MLKCH operates according to a robust set of guiding principles that are
integrated into every aspect of healthcare delivery and patient care.
We have multiple systems in place to assess quality and customer service
on a consistent basis in order to keep our mission, vision and values
integrated into every aspect of the patient’s experience.
Mission, Vision and Values
Our mission is to provide compassionate, collaborative, quality care and
improve the health of our community.
Our vision is to be a leading model of innovative, collaborative, community
Our values are C.C.A.R.E.: Caring, Collaboration, Accountability, Respect
Patient First Philosophy
At MLKCH, our patients are at the center of every decision we make within
the hospital. We strive to provide value-added care and service to our
patients at every point of interaction, from admissions to medical care
We work as a team to constantly monitor and continuously evaluate our performance.
Standardized Processes and Procedures
To ensure standardized and consistent care, all of our physicians in every
department are required to use evidence-based order sets that follow the
national consensus guidelines. These order sets go throughout the entire
hospital, in every department. To improve, maintain and evaluate physician
performance, we have established a common process improvement language
that is integrated throughout the hospital. We guide our physicians to
good behavior, excellent care, and transparency in every patient interaction.
Every physician is accountable to us and to our patients to provide a
standardized, high level of care.
Multidisciplinary, Patient-Centered care
Our patients and their families are the most important members of the healthcare
team, actively involved in making decisions about their own care. And
while the new hospital is a state-of-the-art facility, it is a welcoming
and comfortable environment, with a multidisciplinary, nurturing, multilingual
staff that understands your needs. We are here to provide a patient care
experience that exceeds expectations.