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Our Commitment

Safety, Quality and Performance

Martin Luther King, Jr. Community Hospital subscribes to a patient-focused approach to healthcare, incorporating proven methodologies and processes that promote continuous performance improvement. Every member of our healthcare team works jointly to ensure the safest and highest quality of care for our patients. We achieve this by training every individual and department to work together collaboratively and to address problems with a common set of guidelines.

Institutional Guiding Principles

MLKCH operates according to a robust set of guiding principles that are integrated into every aspect of healthcare delivery and patient care. We have multiple systems in place to assess quality and customer service on a consistent basis in order to keep our mission, vision and values integrated into every aspect of the patient’s experience.

Mission, Vision and Values

Our mission is to provide compassionate, collaborative, quality care and improve the health of our community.

Our vision is to be a leading model of innovative, collaborative, community health care.

Our values are C.C.A.R.E.: Caring, Collaboration, Accountability, Respect and Excellence.

Patient First Philosophy

At MLKCH, our patients are at the center of every decision we make within the hospital. We strive to provide value-added care and service to our patients at every point of interaction, from admissions to medical care to discharge.

Just Culture

We work as a team to constantly monitor and continuously evaluate our performance.

Standardized Processes and Procedures

To ensure standardized and consistent care, all of our physicians in every department are required to use evidence-based order sets that follow the national consensus guidelines. These order sets go throughout the entire hospital, in every department. To improve, maintain and evaluate physician performance, we have established a common process improvement language that is integrated throughout the hospital. We guide our physicians to good behavior, excellent care, and transparency in every patient interaction. Every physician is accountable to us and to our patients to provide a standardized, high level of care.

Multidisciplinary, Patient-Centered care

Our patients and their families are the most important members of the healthcare team, actively involved in making decisions about their own care. And while the new hospital is a state-of-the-art facility, it is a welcoming and comfortable environment, with a multidisciplinary, nurturing, multilingual staff that understands your needs. We are here to provide a patient care experience that exceeds expectations.