COVID-19 (Coronavirus) Update:

Telehealth Services

Woman holding mobile phone

Online Doctor Visits

For your comfort and convenience, please consider online visits before in-person visits. Online visits may be available to you through your phone, smartphone app, or your computer, at low or no additional cost, as a benefit through your health plan. Please see below health plans that are offering this service for Medi-Cal members.

For those who have a cold, flu, or are experiencing symptoms of COVID-19, we encourage you to take advantage of this service for your safety and to protect others.

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Use online visits for:

  • Allergic reactions
  • Coughs
  • Eye infections
  • Ear infections
  • Fever
  • Joint pain
  • Rashes
  • Runny Nose
  • Sneezing
  • Sore Throat
  • Nausea or vomiting
  • Viruses
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Do not use online visits, if you experience:

  • Difficulty breathing or shortness of breath
  • Persistent pain or pressure in the chest
  • Fatigue or exhaustion
  • Bluish lips or face

You may have emergency warning signs for COVID-19. Please seek medical attention immediately.

How to Sign Up

Number 1

Look for your health plan below.

Number 2

Type in the URL to download the mobile app or register through a desktop computer.

Number 3

Register and complete your medical history.

Number 4

Request a physician consult.

Number 5

Have a confidential conversation with your doctor from your phone, tablet, or computer, just like you would at the office or clinic.

Number 6

If needed, pick up your medicines at a local pharmacy.

 

Number 7

You’re all set! Return to the app online for a visit any time.

Questions

Need medical advice now? Access your health plan’s 24-hour Nurse phone line.

Look for your plan above and call the number.

For deaf, hard of hearing, or speech-impaired people:  [TTY: 711]

For help with registering your account call

Teladoc Support: 1-800-835-2362 

LiveHealth Online Support: 1-888-548-3432